Policies

Refunds: 

There are no refunds. Before your order is placed please double check and make sure everything is correct. We do not issue any refunds or cancel orders.  

Exchanges: 

Due to COVID-19 we no longer offer returns or exchanges 

If you receive your bundles and you are unsatisfied please contact us at royaltytresseshairco@yahoo.com with all details and problems you are having. In order to be eligible for store credit exchange the action of return must take place within 7 business days of when your order was placed. Upon the request for an exchange of store credit you are responsible for the shipping cost and we must receive tracking number via email royaltytresseshairco@yahoo.com

If none of the information is provided and the package gets lost upon arrival. We ARE NOT responsible. For our return address, please contact via email Royaltytresseshairco@yahoo.com

Processing Time: 

Please allow 2-3 business days for processing. All orders placed on Friday after 12:00 p.m. EST will begin processing on the following business day.

Shipping Time: 

After processing, please allow 3-5 business days for shipping.

Privacy Policy & Terms of Use: 

All information obtained is used for the purposes of Royalty Tresses Hair Co. only. We will not share your personal data with any other company. All data is confidential.